Terms and Conditions

The following terms and conditions apply to entering any events at The 2017 Hounslow Classic.

Insurance

Mountain Sports has $20 million public liability insurance. This is compulsory in order to operate on NPWS land.

This does not include personal accident insurance. It is now a requirement from National Parks and Wildlife Service that runners take out their own personal accident and ambulance cover for the event. Your private health insurance policy may include this, but you will need to check with them.

Terms and Conditions:

Refunds

More than 60 days from the event (prior to 7th August 2017) – 50% refund.

8th August 2017 onwards – No Refund – Transfer only.

Shirts that have been ordered cannot be refunded as this is custom made apparel. Please arrange for pick up of such items at the event. Mountain Sports does not post out.

Transfers

You always have the option to transfer your registration. Transfer cost is $25 and can be transferred to anyone who is eligible to enter the event. This can be done up until the final check in for the event. In the case of a late transfer – personalised items including bib may not be able to be adjusted to the new participant.

Follow this procedure to gain a refund.
1) Email your name and request to info@mountainsports.com.au
Do NOT – message us on Facebook or call us to request a refund or transfer. Do not email any other email address to ask for a refund. All refunds MUST go through the email address: info@mountainsports.com.au
No withdrawal and refund requests will be taken over the phone or on facebook.
If you want a refund after the refund date has finished – please do not ask as refusal may offend.

Transfers
A transfer fee of $25 is payable to transfer from one runner to another.
A transfer fee of $25 plus any difference in entry fee is payable if you change event. If the entry was discounted in any way – the transfer fee will include the adjustment to full entry fee.
To transfer – the new runners needs to come to the registration desk on the day with a copy of the original runners receipt. All the rest will be done on the day.

Cancellation of the EVENT

If the event has to be cancelled due to weather conditions, natural disaster, acts of god, terrorism, war or any other reason so deemed by the organisers, the event will not be rescheduled and no refund will be forthcoming. However for the Hounslow Classic we also have a fall back course within 20km drive. If for some reason the Hounslow Course is deemed unfit for the event – and the fallback course can be used – it will be. If the event is not moved to the fallback course – not refund will be forthcoming.

Fees payable that are not refunded.
Processing Fee – Upon entry you will pay a fee to Register Now which is processing fee and a percentage of the total paid. The amount is usually between $3 and $8. This processing fee is NOT REFUNDABLE.
Merchandise – All merchandise is available for pick up at check in at the designated times. If you do not pick up your merchandise – we do not post out and we do not refund this. It is your responsibility to pick it up or get a friend to pick it up for you. If you cancel your entry – you still need to get someone to pick up your merchandise or pick it up yourself on race weekend. We do not post out.

Contact: Melanie
Customer Service
info@mountainsports.com.au
0415 308 977

400x2502